Version 2026-03
This Data Privacy Statement regulates the handling of the personal data of customers, registered users, interested parties and non-registered visitors of the websites of Beneo.
Collection and processing of personal data
When you visit our web site, our servers routinely store various access data in an electronic “log file”. These data include the IP address from which you are accessing our site, the web page from which you are visiting us plus the date and duration of your visit. The data are used exclusively for statistical purposes and under no circumstances are any forwarded to third parties. This enables us to continuously improve our web site and to enhance its attractiveness, usefulness and content.
The controller of the data file within the meaning of data protection law is
BENEO GmbH
Maximilianstraße 10
68165 Mannheim
Tel.: +49 621 421-150
Fax: +49 621 421-160
Email: contact@beneo.com
(hereafter: Beneo).
Basic principles
Beneo commits to protecting the private sphere of the visitors and users of the Beneo websites and to use their personal data exclusively according to relevant data protection law and this Data Privacy Statement.
The employees of Beneo shall be routinely obligated to maintaining data secrecy. The basis for this is found under the respective applicable statutory provisions such as the EU Data Protection Regulation (GDPR) and the German “Telekommunikation-Digitale-Dienste-Datenschutz-Gesetz” (TDDDG).
Collection and transmission of personal data within BENEO group
Your personal data collected via this website or by any other means will not be transmitted to any third parties other than the following legal entities of the BENEO group:
BENEO GmbH, Germany
BENEO Asia Pacific Pte. Ltd, Singapore
BENEO Inc., USA
BENEO India Private Ltd., India
BENEO Latinoamerica Ltda., Brazil
BENEO-Orafti S.A., Belgium
BENEO-Palatinit GmbH, Germany
BENEO-Remy N.V., Belgium
Orafti Chile S.A, Chile
Remy Italia, Belgium
BENEO-Ibérica S.L., Spain
BENEO ProtiGreen GmbH, Germany
Meatless B.V., The Netherlands
Use and divulgence of personal data and limitation of use
We only collect and save personal data that you have voluntarily provided; for example, data that are submitted if you send us a message via a contact form, if you register for a download, if you participate in a survey, a contest or apply for a position. These data are used exclusively for the purpose identified and described.
Furthermore, personal data are only divulged to government institutions and authorities within the limits of mandatory regulations. Our employees and agencies are duty bound by us to respect the confidentiality of the data and strictly adhere to the stipulations of the European Data Protection Acts.
Privacy policy for Server Logfiles
For technical reasons, your data is processed on our web servers. This data is transmitted from the internet browser to our web server. The data is stored in server log files. The following data is stored there:
– type and version of the browser used
– operating system (User agent)
– websites that linked to our site (referrer URL)
– websites that have been visited
– date and time of your visit
– your Internet Protocol (IP) address
– Status codes
– amount of data
– user of htaccess
We have commissioned Microsoft Corporation, One Microsoft Way, Redmond, Washington 98052-6399, USA (hereinafter referred to as ‘Microsoft’) to host and technically provide our website. We have concluded the data processing agreement required under data protection law with Microsoft. According to this agreement, Microsoft undertakes to ensure the necessary protection of your data and to process it in accordance with the applicable data protection regulations exclusively on our behalf and in accordance with our instructions. Further information about Microsoft can be found on the website https://privacy.microsoft.com/en-gb/privacy/privacystatement.
This data is anonymized and stored separately from any other personal information, thereby making it impossible to connect it to any particular person. The data is used for security and statistical purposes, for technical maintenance or incident management in order to improve the quality of our website and of our services. Our legitimate interest lies in these purposes and is also the legal basis for the processing and storage of log files in accordance with Art. 6, para. 1 lit. f GDPR. IP addresses are usually anonymized after 7 days.
Cookies
Cookies are small text files which are transferred from our websites, applications or services and stored on your device. We use cookies to help us provide you with a personalized service, and to help make our websites, applications and services better for you.
Our cookies may be session cookies (temporary cookies that identify and track users within our websites, applications or services which are deleted when you close your browser or leave your session in the application or service) or persistent cookies (cookies which enable our websites, applications or services to “remember” who you are and to remember your preferences within our websites, applications or services and which will stay on your computer or device after you close your browser or leave your session in the application or service).
We use the following different types of cookies:
| Cookie Type | Purpose |
| Strictly Necessary/ Technical | These Cookies are necessary to allow us to operate our Sites so you may access them as you have requested. These Cookies, for example, let us recognize that you have created an account and have logged into that account to access Site content. They also include Cookies that enable us to remember your previous actions within the same browsing session and secure our Sites. |
| Analytical/ Performance | These Cookies are used by us or third-party service providers to analyze how the Sites are used and how they are performing. For example, these Cookies track what pages are most frequently visited, and from what locations our visitors come from. If you subscribe to a newsletter or otherwise register with the Sites, these Cookies may be correlated to you. These Cookies include, for example, Google Analytics cookies. |
| Functionality | These Cookies let us operate the Sites in accordance with the choices you make. These Cookies permit us to “remember” you in-between visits. For instance, we will recognize your user name and remember how you customized the Sites and services, for example by adjusting text size, fonts, languages and other parts of web pages that are alterable, and provide you with the same customizations during future visits. |
| Third-Party Advertising | These Cookies collect information about your activities on these and other sites to provide you targeted advertising. We may also allow our third-party service providers to use Cookies on the Sites for the same purposes identified above, including collecting information about your online activities over time and across different websites. The third-party service providers that generate these Cookies, such as Adobe, Google, LinkedIn, and Facebook, have their own privacy policies, and may use their Cookies to target advertising to you on other websites, based on your visit to our Sites. |
Privacy policy for Google Analytics and Tag Manager
This website uses Google Analytics, a web analytics service provided by Google Ireland Limited, Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Irland (“Google”). Google Analytics uses “cookies”, the information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. On behalf of the website provider Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider. Google will not associate your IP address with any other data held by Google.
The legal basis for the processing of personal data using cookies for statistical purposes is based on your consent in this regard via the cookie settings or our cookie banner Art. 6 para. 1 lit. a) GDPR. The setting of cookies is based on §25 Abs. 1 TDDDG. The information obtained through the use of Google Analytics is used in particular to better understand the use of the website and to improve its content, functionality and findability. We as website operators have an interest in analysing your user behaviour in order to improve our website, advertising and to personalize content.Google Analytics collects data about your user behaviour, such as page views, interactions and your approximate geographical location. Technical information about your device and your internet service provider is also collected.
The data collected in this way is in turn used by Google to provide us with an evaluation of visits to our website and the usage activities there. This data can also be used to provide further services related to the use of our website and the use of the internet. Google states that it will not associate your IP address with any other data held by Google. In addition, Google provides further information on https://policies.google.com/privacy/google-partners?hl=en-US for you, for example, on how to prevent the use of data. In addition, Google offers under https://tools.google.com/dlpage/gaoptout a so-called deactivation add-on in addition to further information. This add-on can be installed on the most popular browsers and offers you further control over the data that Google collects when you visit our website. The add-on informs Google Analytics’ JavaScript (ga.js) that no information about the website visit should be transmitted to Google Analytics. However, this does not prevent information from being transmitted to us or to other web analytics services we may use as detailed herein. This data protection declaration also explains whether and which other web analysis services we use.
This website uses Google Tag Manager, a service provided by Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland (hereinafter ‘Google’). This service can be used to manage website tags.
Google Tag Manager only implements tags and does not use cookies. The Google Tag Manager triggers tags that may in turn collect data. Each time the Google Tag Manager is accessed, a direct connection is established between your browser and a Google server (usually a Google server in the United States). Information about your visit and your IP address are processed on the Google server. The temporary storage of the IP address by the system is necessary to enable the Google Tag Manager to function.
We have entered into the agreement required under data protection law with Google. Pursuant to this agreement, Google undertakes to ensure the necessary protection of your data and to process it exclusively on our behalf in accordance with the applicable data protection regulations. Further information on data processing by Google can be found in Google’s privacy policy at https://policies.google.com/privacy.
The legal basis for the processing of personal data using Google Tag Manager is our legitimate interest in the efficient integration of additional services in accordance with Art. 6 (1) (f) GDPR.
Privacy policy for YouTube
On our website we use components (videos) of YouTube, LLC 901 Cherry Ave., 94066 San Bruno, CA, USA, a company belonging to Google Inc., Amphitheatre Parkway, Mountain View, CA 94043, USA. On this website, we use the “ – enhanced data protection mode – ” option provided by YouTube.
When you display a page that has an embedded video, a connection will be made to the YouTube server and the content will appear on the website via a communication to your browser. According to the information provided by YouTube, in “ – enhanced data protection mode -”, data is only transferred to the YouTube server, in particular which of our websites you have visited, if you watch the video. If you are logged onto YouTube at the same time, this information will be matched to your YouTube member account. You can prevent this from happening by logging out of your member account before visiting our website. Further information about data protection by YouTube is provided by Google under the following link: https://www.google.de/intl/de/policies/privacy
Newsletter
If you register for our free newsletter, the data requested from you for this purpose will be sent to us. At the same time, we store the IP address internet connection from which you access our website, as well as the date and time of your registration.
As part of the further registration process, we will obtain your consent to receive the newsletter, describe the content specifically and refer you to this data protection declaration. We use the data collected in this way exclusively for sending the newsletter – in particular, it is not passed on to third parties. The legal basis for this is Art. 6 para. 1 lit. a) GDPR.
We use the services of the company Brevo, Köpenicker Straße 126, 10179 Berlin, Germany (hereinafter ‘Brevo’). We have concluded the agreement required under data protection law with the provider. According to this agreement, the provider is obliged to ensure the necessary protection of your data and to process it exclusively on our behalf and in accordance with our instructions in accordance with the applicable data protection regulations.
You can find more information about Brevo on the website: www.brevo.com. For statistical purposes, we track whether a newsletter has reached the customer, been opened and clicked on.
A system-based double opt-in procedure is used to register for the e-mail newsletter. This means that after you have entered your data, you will receive an e-mail with a confirmation link. This confirmation e-mail is used to authorise the owner of the e-mail address provided to receive the newsletter. The e-mail address is only added to the distribution list after confirmation.
You can revoke your consent to receive the newsletter at any time with effect for the future in accordance with Art. 7 (3) GDPR. To do so, you simply have to inform us of your revocation or click on the unsubscribe link contained in each newsletter.
If you, as a newsletter subscriber, take advantage of our offer to download information material free of charge (see paragraph ‘Provision of information material for download’), we will add the information about the download as well as which information was obtained from you to your newsletter profile in order to provide you with the corresponding content in the newsletter as well.
Participation in competitions and prize draws
We collect and process personal data when you take part in competitions or prize draws (hereinafter collectively referred to as “competitions”) of BENEO. The scope of the personal data processed and the personal date processed in individual cases may vary depending on the competition. This includes in particular the following data:
- First and last name
- Contact details (including e-mail address)
- The fact of your participation
- The result of your participation
Further details can be found in the conditions of participation of the respective competition. If you take part in our competition, we will collect, process and use the data provided by you exclusively for the purpose of conducting the competition.
If you take part in our competition, you agree that we may process the data you provide solely for the purposes of conducting the competition, establishing contact within the framework of the competition and sending the prize (Art. 6 Para. 1 lit. a GDPR). We process your data in connection with a specific competition to be able to carry it out successfully (Art. 6 Paragraph 1 lit. b GDPR). Participation in our competitions is voluntary, but not possible without processing personal data. If we process personal data on the basis of consent, we will only do so as long as you do not revoke your consent to the data processing.
The collected customer information will be deleted as soon as it is no longer necessary for the purpose for which it was collected. This applies to the data provided by you via the input mask upon completion of the competition. Unless there is a legal obligation to temporarily store data or you have explicitly consented to this, all personal data stored in connection with the competition will be destroyed after one month after the end of the participation phase.
You can currently revoke your consent to the processing of your personal data within the competition by sending an e-mail to privacy@beneo.com. After revocation of the consent, the personal data collected and stored by the participant will be deleted immediately. Any further participation in the respective competition is thus excluded.
Provision of information material for download
If you wish, we can provide you with information material, such as white papers on BENEO products, via a download link. You can enter the information required for sending us the material using a form integrated into our website. The information to be provided is specified in the respective form. We will send you an e-mail with a download link after you have entered your data. We would like to point out that we use the data provided to us in connection with your download of our information material for direct advertising about similar products from us.
If you provide us with your telephone number, we will be happy to inform you about our products by telephone and will be available at any time to answer any specific questions you may have. If you do not wish to receive this information about similar products, you can revoke your consent at any time using the contact details provided above, without incurring any transmission costs. Alternatively, you can also use the unsubscribe link contained in our advertising emails.
The processing of your data is necessary for sending the respective download material to your e-mail address via a download link. The legal basis for this is your consent (Art. 6 para. 1 sentence 1 lit. ab) DSGVO). The data will be deleted as soon as it is no longer necessary to achieve the purpose for which it was collected.
If you have subscribed to our newsletter (see paragraph “Privacy policy for newsletters”), we enrich your newsletter profile with information about the download of information material in order to offer you suitable content in the newsletter.
We will store your interests in our customer system (CRM) to provide you with the most relevant information. We may transfer your data to a regional distributor. More information on data processing in our group-wide CRM solution can be found in the corresponding data protection declaration of the Südzucker Group.
Revoking consent, objection against advertising, market or opinion research
To the extent that the use of personal data is based on the user’s consent, this consent can be revoked at any time, effective prospectively. This can take place by sending an e-mail to privacy@beneo.com. Revoking the consent can result in the services no longer being available or the use relationship on BENEO being terminated. BENEO reserves the right to also rely on a statutory basis for data protection law procedures.
Furthermore, the user can at all times object to the use of his data for advertising, market or opinion research purposes—most simply by sending an e-mail to privacy@beneo.com. BENEO shall point out this option of objecting to the user upon each use or shall make available a simple option for unsubscribing (e.g. as a link).
Further rights of the user affected
The person concerned has the right to get information about his stored data as well as the right to correct, block or delete this data if necessary. Without prejudice to any other administrative or judicial remedy, you have the right of appeal to a supervisory authority if you believe that the processing of personal data concerning you is contrary to GDPR.
The data protection authority responsible for us:
Der Landesbeauftragte
für den Datenschutz und die Informationsfreiheit Baden-Württemberg
Lautenschlagerstraße 20
70173 Stuttgart
Germany
You can find further information on www.baden-wuerttemberg.datenschutz.de
Links to other websites
This data protection declaration applies exclusively to this website. The web pages in this website may contain links to third-party websites and social media platforms. Our data protection declaration does not extend to these websites or providers. When you leave the website, we recommend that you carefully read the data protection provisions of any website that collects personal data.
Security
We take the necessary security measures to protect your personal data from unlawful or unintentional access or from deletion, alteration or loss, as well as against unauthorised disclosure. We encrypt your data when it is transmitted via our website and use SSL (Secure Socket Layer) or TLS (Transport Layer Security) connections. We secure our website and our other systems and personal data by means of appropriate technical and organisational measures, in particular against loss, destruction, unauthorised access, modification or disclosure to third parties.
Point of contact for data protection
For questions on the collection, processing or use of personal data, for information or for corrections, blocking or deletion of data and revoking consents previously granted, the affected party should contact via email.
BENEO Group Data Protection Officer, BENEO GmbH, Maximilianstraße 10, 68165 Mannheim, Germany, privacy@beneo.com.
Changes to this Privacy Policy
We may occasionally amend this Privacy Policy from time to time. The effective date of the most recent Privacy Policy is noted at the top of this Privacy Policy. We encourage you to periodically review the Privacy Policy to be informed of how we are committed to protecting your information.